FAQ: FREQUENTLY ASKED QUESTIONS
How your Vacation Club Membership works:
Each member will be billed for their annual maintenance fees on June 1 of every year. Your vacation year will run from June 1 to May 31 of every year.
You must make your reservations between your Vacation year or you will LOSE your week. Your time will not "holdover" or "accrue" automatically. During each membership year, you must request your week(s) to be assigned to you for your use. If you want to holdover your vacation until a later date, you will simply have a dated assigned to you and we will space bank it with R.C.I.
IMPORTANT NOTICE: Maintenance fees are due on June 1, or when you are making your reservations, which ever comes first. You must be up to date (i.e. not past due 30 days) with your finance payments (if any) and your annual Maintenance fees must be paid for that year. This will ensure that you will be confirmed for your reservations. We do reserve the right to cancel your reservations, should your payments be delinquent.
Do I own a Fixed or Floating week?
Your membership is for a Floating week. Your year runs from June 1 to May 31 each year.
How do I confirm my reservation?
You MUST confirm your reservation by phone, fax, or e-mail not earlier than 12 months and no later than 30 days in advance of your requested time.
Telephone 242-373-4677 242-373-4682
Mail Taino Beach Resort
3800 Inverrary Blvd Suite 206
Lauderhill, FL 33319
*our reservations office is opened Monday-Friday 9:00am-5:00pm eastern standard time.
What if I am not using my week?
Whether or not you are using you week or not you MUST contact our office. If you are a current member with R.C.I you can space bank your week, and they will hold it up to (2) two years. Your time will not "holdover" or "accrue" automatically. If you fail to make reservations between June 1 and May 31, you will lose your week. NO EXCEPTIONS!!!
What if I wanted to visit another Resort?
Again you will need to contact us first and we will bank a week for you with R.C.I. You may then contact R.C.I (1-800-338-3333) and give them the dates and the Resort you would like to exchange to. You may also visit their website, www.rci.com to look through their directory of resorts around the world. Since R.C.I is an independent company it is very important that you put in your request as far in advance as possible so that R.C.I. will have the necessary time to accommodate you.
What are yearly Maintenance Fees?
They are fees which are paid each year to the Resort for the maintenance of the resort. Just like taking care of a home, resort maintenance fees help take care of the quality and future of the resorts property. In a vacation membership resort, maintenance cost is shared by all members. They pay for onsite management, unit upkeep, and refurbishing, utilities and maintenance of the resort's common areas and amenities, such as pool, tennis courts, landscaping and ferry services. Just like residential condominium owners, after management has been turned over to vacation owners, they determine the fees through the Board of Directors. The amount of the yearly maintenance fee typically depends on the size, location, and amenities of the resort. Maintenance fees are assessed and paid annually by each Vacation Club Member.
How can I pay my Maintenance Fee?
All billings and payments for your maintenance fees are being handled by Conrad Acceptance Corporation. You may pay your Maintenance Fee with a major credit card, or mail a check made out to:
Conrad Acceptance Corporation
P.O. Box 469109
Escondido, CA 92046-9109
Telephone: (760) 735-5000
Fax: (760) 735-5010
What happens if I pay my Maintenance Fees late?
You will be assessed a 25% late charge for all delinquent maintenance fees. Please ensure that you make your payments in a timely manner. Your check must be posted to your account prior to due date to avoid late fees.
What if..we don't travel in a given year, do we have to pay the Maintenance Fees?
Regardless of whether or not you use your membership, there are real cost generated in the administration and operation of the resorts; costs that are calculated to be covered by the annual Maintenance Fees. This is why it is absolutely necessary that you send your Maintenance Fees prior to or by your Anniversary Date or upon requesting a reservation, which ever comes first.
What does floating time mean?
Floating time refers to the use of vacation accommodations during various times or seasons. Your resort is a year round floating time. You may reserve a week at anytime during your Anniversary period each year. The owner must reserve his or her desired vacation time in advance, with reservation confirmation typically provided on a first come first served basis.
How do lockout units work?
"Lock off" or "lockout" units allow vacations owners to occupy a portion of the unit and offer the remaining space for rental or exchange. These units typically consist of two bedrooms and two baths, or three bedrooms and three baths. This is only available at the Ocean or The Coral.
A Grand Villa is considered a three bedroom or a four-bedroom lockout capacity of four weeks (2 weeks in studio and 2 weeks in efficiencies.) Or spend 1 week in a Grand Villa and sleep a maximum of twelve people!
Lockout Accomodations Descriptions
1 unit sleeps 12
2 weeks studio and 2 weeks efficiencies (4 weeks total.)
1 unit sleeps 8
2 weeks efficiency and 1 week studio (3 weeks total)
1 unit sleeps 6
1 week studio and 1 week efficiency (2 weeks total)
1 unit sleeps 4
1 unit sleeps 2
At what time is check in and check out?
Check in time is after 4:00 pm and check out time is 10:00am. If you arrive early you can store your luggage in our office and enjoy our facilities.
Do you provide a shuttle service to and from the Airport and the resort?
By the law the Club is not allowed to provide any shuttle service to or from the airport, therefore you will have to take a taxi. Distance to the club is about 10 Miles and the cab fare for two should not exceed U.S $25.00.
Do you rent snorkeling or fishing equipment on site?
The resort does provide snorkeling or fishing equipment at the Watersports Booth on the Beach for a small fee.
Are there Watersports activities offered at the Resort?
Yes! We have two watersports booth located on the beach. Located onsite are wave runners, banana boat, kayaks, paddle boats, kayaks, paddle boats and we can arrange parasailing. For further Information, please check out their website www.lucayawatersports.com .
Are there any Supermarkets near by?
The nearest Supermarket is about 3 miles away. It would be beneficial to you if you would bring some of your most needed food supplies (coffee, meat etc.) as food costs are generally twice as high as in the U.S.A. There should be no customs charges if within reason and the $100.00 limit. We are also only 10 minutes away from Port Lucaya Marketplace, which is home to over 80 restaurants, bars and shops.
Do you provide a shuttle service to the supermarket?
The resort provides a complementary Grocery Shop run for our guest on certain days. Check with the front desk upon check in for scheduled times.
Do you provide a shuttle to Port Lucaya Marketplace?
We have a Ferryboat that leaves from the dock every hour on the hour going into Port Lucaya beginning at 8:00am -11:00pm, behind the Flamingo Bay Hotel located across form the Resort. The cost for the ferry is $2.50 one way per person, and we ask you to check schedule at front desk as schedule is subject to change.
Are you located on the beach?
Yes! Our resort is located on one of the most beautiful and pristine beaches on Grand Bahama Island.
Do you provide beach towels?
Beach towels are provided with no additional cost to you.
Is there a restaurant on site?
Yes, we have the elegant Taino by the Sea. We also have a bar located at the restaurant and one by the pool.
Do all of your units have irons, ironing boards & microwave ovens?
All of our units are fully equipped with irons, ironing boards, microwave ovens, and hair dryers.
What is the maximum occupancy of your units?
The Ocean/ The Coral:
Presidential 12 (max)
Grand Villa 12 (max)
2 Bedroom 8 (max)
½ Presidential 6 (max)
1 Bedroom 6 (max)
Penthouse 4 (max)
Studio 4 (max)
Efficiency 2 (max)
Studio 2 (max)
1 bedroom Top Floor 2 (max)
1 Bedroom with Bahama room 6 (max)
How far are you from the nearest Casino?
We are just 3 miles away from the newly opened Treasure Bay Casino, located in the Port Lucaya area.
Are there car rentals?
The usage of car will greatly reduce your travel expense since you can not depend on our Public Bus Service in the evenings. Luckily, we can arrange for car rentals. We do rent scooters onsite, check out Scooter Information .
Are there telephones in the units?
Each unit comes ready with telephone usage.
What type of Voltage is used?
The voltage in the Bahamas is 120 V which makes it compatible with the 110 V voltage in the United States, Canada and Japan.
What are the average temperatures?
In Grand Bahama, the daily maximum temperature for the summer season is at high of 90 degrees and a minimum low of 54 degrees. The average winter reports are normally at a high of 87 degrees, and a low of 46 degrees. Average humidity is 78 degrees. Local daily weather reports can be obtained by phoning 915.
Do you supply cribs?
Yes! To ensure one will be reserved for you, please inform reservations that you will need one for the duration of your stay.
What if we are arriving a day early or staying later than Saturday?
You are always welcomed to book as many nights stay at our hotel (located on property, across the street.) FOR MEMBERS ONLY: You have the privilege of staying at our Hotel for a discounted rate of $60.00 rental of the room, plus an additional $18.00 room tax per person, per night. When you are making your reservations for your week, you can request additional nights at the hotel.
Now that I have confirmed my week, how do I make Airline reservations?
Time Travel, which is the Resorts preferred Travel Agency, is always there to assist you. They are located in Florida, call 1-954-484-4757 or Toll-free 1-800-824-6623, or e-mail at firstname.lastname@example.org. Just one phone call does it all!! Guaranteed lowest airfares, car rentals, cruises and tours. Even if you are not returning to the resort, you can contact them to make your travel arrangements. They can also book extra nights at our Flamingo Bay Hotel.